All of our lights are hand-made to order.
This means our team is working hard to build and quality test your lights. We have two different rates of production.

These are listed below:

Standard Shipping: Standard shipping orders have a production lead time of 5-7 working days, Mon-Fri from the date of purchase.

Express Shipping: Express shipping orders have a production lead time of 2 days, Mon-Fri from the day of purchase.

What is a 'Production lead time'?
Production lead time is the amount of time in days that it takes the Spark & Bell team on average to hand-make, PAT test, quality test and pack your order. That means that by the last possible day on the production lead the order will be dispatched by our shipping team.

*Please note. We begin the order process each morning, so if you place an order mid-day. The production lead time will start the following morning.

If the courier missed you, no worries. They will normally leave a delivery note or send a delivery attempt email.

Both with give instructions for re-scheduling a delivery. You can also contact the courier with your tracking number provided for additional delivery support.

If none of the above applies, reach out to our team and will support.

If a customer supplies an incorrect delivery address and the items are dispatched or delivered before the customer notifies Spark & Bell, the customer is liable for the order.

At Spark & Bell we use address verification on every order to minimise the possibility of incorrect addresses. However customer mistakes can not always be spotted. If your order cannot be located due to the above reasons, the customer will need to contact their courier or try to locate the order if delivered to another local address.

A refund is not applicable in this instance, and the customer will be required to place a new order for any new lights to be made and sent out.

A tracking number will be issued via order dispatch email. Please check your inbox. You can also access the tracking number in your orders within the 'My Account' panel.

UK shipping times: 
If you are shipping within the UK our orders will be delivered via 1 of 2 services. Royal Mail or DHL Express

Royal Mail:
Smaller size standard delivery orders will be delivered by royal mail 48 hour tracked service - signed for.
Smaller size express delivery orders will be delivered by royal mail 24 hour tracked service - signed for.

DHL:
Medium - Large size standard delivery orders will be delivered by DHL Express, next working day service - signed for.
Medium - Large size express delivery orders will be delivered by DHL Express, next working day service - signed for.

EU Shipping times:
All size and delivery types of EU orders will be dispatched via DHL EU Economy service. 3-4 working days delivery -signed for.

USA, CA, AUS & other international countries:
All size and delivery types of international orders will be dispatched via Parcelforce Worldwide. 5-10 working days delivery -signed for.

For more information on each courier, please see their websites.

If your order is marked as delivered but you cannot find it anywhere, we suggest you first get in contact with your courier. Quite often they will have detailed delivery information and will provide you with a proof of delivery photo.

Upon contact, if your order has been misdelivered, stolen, or still cannot be located, please reach out to our team for support. We will always replace a missing order as long as all the provided delivery information is correct.

Online we accept a wide variety of payment options including PayPal. When checking out online, please select PayPal as your payment option and your payment will be directed to the Secure PayPal gateway.

Discount codes can only be applied as one per order. They do not stack .

The only exception to this rule is our free delivery over £200 (UK only) promotion, which will be automatically applied to your order, and will not prohibit further discount codes from being applied.

We automatically send a purchase / order confirmation email when an order is placed. Within this email is a link to download a PDF version of the invoice receipt. This PDF includes all details and qualifies as a VAT receipt.

Our team can support you in returning products to Spark & Bell. 

Contact our team via contact@sparkandbell.com to request a return and the customer support team will issue the required information and documents.

We provide a 60 day returns policy. This allows for time to install lighting for interior design projects. A return made after this time may be refused.

Many of our lights are customisable. Due to this, any customised lighting will require a restocking fee on return. This covers the product and ingredient costs of the light as it may not be useable in the future.

To identify whether this affects your return, please check the product listing page > and head to the Shipping & Returns tab. This tab will display any return restocking fees if they apply.