If you have any questions or requests, please get in touch using the form provided. We aim to reply by the next working day.
For more direct support, the team are available: Monday - Friday 9:00 - 16:30 Email: contact@sparkandbell.com Customer support: +44 (0)1273 230566
Spark & Bell Ltd Ground Floor, Victoria House, Vale Road, Portslade BN41 1GG
Frequently Asked Questions
If you need to change your order, please contact our team using the contact form including your order number.
Customised orders can be changed within the first 24 hours of purchase.
A tracking number will be issued via order dispatch email. Please check your inbox. You can also access the tracking number in your orders within the 'My Account' panel.
If you cannot find your order confirmation email please first check your spam, promotions or updates folders in your email client. If it is still missing, pop a contact form submission to our team and we can reach out with the information and a PDF copy of your order confirmaiton.
All of our lights are hand-made to order. This means our team is working hard to build and quality test your lights.
We have two different rates of production. These are listed below:
Standard Shipping: Standard shipping orders have a production lead time of 5-7 working days, Mon-Fri from the date of purchase.
Express Shipping: Express shipping orders have a production lead time of 2 days, Mon-Fri from the day of purchase.
What is a 'Production lead time'? Production lead time is the amount of time in days that it takes the Spark & Bell team on average to hand-make, PAT test, quality test and pack your order. That means that by the last possible day on the production lead the order will be dispatched by our shipping team.
*Please note. We begin the order process each morning, so if you place an order mid-day. The production lead time will start the following morning.
