I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Send items back within: 30 days of delivery
PLEASE SEE EXCEPTIONS TO THIS BELOW
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders, for example fabric cable lights and lights with specific brass tube lengths
I accept cancellations in the first 24hrs after placing order
Please contact me if you have any problems with your order.
Returns and exchange details
All items are tested before we ship them off, but for any reason your light is not working or arrived damaged, please let me know ASAP, and DO NOT install. Once item is returned, you can request a refund or I will fix/prepare a new item to be shipped out, refunding your postage costs. Every item is tailor made. There is no returns on any items made with fabric cable or made to measure brass tube pendant, unless there is a technical issue. Returns where there is no technical fault is refunded minus the shipping costs. Please ensure you include your order number and details with your return.
RETURN ADDRESS: Spark and Bell, Rodhus Creative Studios, 16-30 Hollingdean Road, Brighton, BN2 4AA